Frequently Asked
Questions about 71ph

KYC (Know Your Customer) verification is required before you can make your first withdrawal. 71ph accepts the following Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

Upload a clear photo or scan of your chosen ID along with a selfie holding the ID. KYC verification is typically completed within 24 to 48 hours. This process is required by PAGCOR regulations and helps protect all 71ph players from fraud.

On the 71ph Login page, click "Forgot Password" below the login form. Enter your registered email address or mobile number and we will send you a password reset link or OTP. Follow the instructions to set a new password. For security, your new password must be at least 8 characters and include a mix of letters and numbers. If you still cannot access your account, contact 71ph's 24/7 live chat support for manual account recovery assistance.

No. Each player is permitted to hold only one 71ph account. Creating multiple accounts (also called "multi-accounting") is a violation of 71ph's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in your name without your knowledge, contact our support team immediately so we can investigate and resolve the issue.

You can request account closure at any time by contacting 71ph's customer support via live chat. Before closing your account, make sure to withdraw any remaining balance. If you are closing your account due to gambling-related concerns, we strongly recommend using our self-exclusion tool instead — it provides a more structured and enforceable break. Visit the Responsible Gaming page to learn more about self-exclusion options.

71ph supports a wide range of Philippine payment methods for both deposits and withdrawals:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank, UnionBank

All transactions are processed in Philippine Peso (₱). GCash and PayMaya are the fastest options, with deposits credited almost instantly. Bank transfers may take 1–3 business hours depending on your bank's processing schedule.

The minimum deposit on 71ph is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, Metrobank, and UnionBank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our anti-money laundering compliance procedures.

Withdrawal processing times on 71ph depend on your chosen method:

• GCash / PayMaya: Usually within 15–60 minutes after approval
• BPI / BDO / Metrobank / UnionBank: 1–3 business hours; may take up to 1 business day during peak periods

All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱200. Withdrawals are processed Monday to Sunday, including Philippine public holidays. If your withdrawal has been pending for more than 24 hours, contact our support team via live chat.

Common reasons for withdrawal rejection on 71ph include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account name and payment method name, or a pending security review. If your withdrawal was rejected, you will receive a notification explaining the reason. Resolve the flagged issue and resubmit your withdrawal request. For further assistance, contact 71ph's 24/7 live chat support.

The 71ph welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable free spins will appear in your bonus wallet within a few minutes of your deposit being confirmed. Make sure to read the bonus terms carefully — welcome bonuses come with wagering requirements that must be met before you can withdraw bonus-derived winnings.

Wagering requirements (also called "rollover" or "playthrough") specify how many times you must bet your bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can cash out. Different games contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms on 71ph for exact contribution rates.

Yes, all 71ph bonuses have an expiry period. The welcome bonus and most reload bonuses must be used within 30 days of being credited. Free spins typically expire within 7 days. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited automatically. Always check the expiry date of each bonus in your account's bonus section.

71ph offers a comprehensive selection of online casino and betting games for Filipino players:

• Slots — hundreds of titles including classic slots, video slots, and jackpot slots
• Live Dealer — baccarat, blackjack, roulette, and game shows with real dealers
• Bingo — Philippine-style bingo with multiple rooms and prize pools
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Sabong — online cockfighting with live streaming
• E-Sports — Mobile Legends, Dota 2, and other popular titles

New games are added regularly. Browse the full game library after logging in to your 71ph account.

Yes. All slot and RNG (Random Number Generator) games on 71ph use certified random number generation technology that is independently audited for fairness. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel. Live dealer games use real physical equipment (cards, roulette wheels) streamed in real time, ensuring complete transparency. 71ph operates under PAGCOR oversight, which includes regular compliance checks on game integrity.

Absolutely. 71ph is fully optimized for mobile play. You can access the complete 71ph game library directly through your mobile browser — no app download required. The platform is compatible with Android and iOS devices. Simply visit 71ph on your phone's browser, log in, and enjoy the same full experience as on desktop. For the best performance, use a stable Wi-Fi or LTE connection.

71ph provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap your maximum net losses per period
• Session Time Reminders — get notified when you've been playing for a set duration
• Cool-Off Period — temporarily suspend your account for 24 hours up to 6 weeks
• Self-Exclusion — lock your account for 6 months, 1 year, 3 years, or permanently

For full details, visit the Responsible Gaming page.

The minimum age to register and play on 71ph is 21 years old. This is a strict requirement under PAGCOR regulations governing online gambling in the Philippines. Age verification is conducted during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. 71ph takes its age restriction obligations seriously and does not permit underage gambling under any circumstances.

To self-exclude, log in to your 71ph account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion" and select your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Confirm with your password. Your account will be locked within 24 hours and cannot be reopened during the exclusion period. If you need an immediate lock, contact 71ph's 24/7 live chat support. For more information, visit the Responsible Gaming page.